Your booking details are not considered to be changed until we confirm the change. In order to make a change, you must notify us as soon as possible for any changes to your booking details. You may change your booking details at any time greater than 24 hours prior to your pick-up departure time. You are not eligible for any refund on your booking for cancellations 48 hours or less prior to your pick-up departure time. You are eligible for a 100% refund on your booking, with no cancellation fees, for cancellations greater than 48 hours prior to your pick-up departure time. FEES AND REFUNDS ON BOOKING CANCELLATIONS The time of cancellation is considered to be the time Express Shuttle Miami receives your cancellation request. Your booking is not considered canceled until Express Shuttle Miami confirms your cancellation. You should notify Express Shuttle Miami as soon as possible in order to make sure you are eligible for a refund. In order to make a cancellation, you must notify Express Shuttle Miami. You may cancel your booking at any time prior to your pick-up departure time. Please contact Express Shuttle Miami as soon as possible for cancellations on confirmed bookings so that we can issue your refund. I note that another passenger had a similar experience very recently so I would say that this company is not safe.CANCELLATION AND REFUND POLICY 100% REFUND GUARANTEEĮxpress Shuttle Miami knows your plans may change, that is why we guarantees a 100% refund on cancellations, with no cancellation fees, on all cancellations received prior to pick-up with advanced notice as per the policy below. The road to Miami can be very deadly and it makes no sense to ride with a company's that allows dangerous drivers behind the wheel. I will be exploring other options for filing a complaint with the authorities. I would not put my family or friends on this shuttle. I would not recommend this service primarily due to the driver but also because of the attitude of the owner. She said that she could not guarantee one of the regular vans would always be sent since apparently they still have at least one crappy old Dodge. When I attempted to contact the company the woman made no apologies and offered only excuses. The driver was nice enough but he was far to aggressive for a shuttle driver. The company sent one of the the regular vans that they advertise. We made it 1/2 mile before the engine overheated. This was not the equipment that is advertised on the website. I was picked up as the first passenger in an old Dodge van. I had a shuttle pick up scheduled for 7 AM a week ago from Marathon to the Miami airport. We would thoroughly recommend the Keys Shuttle to other travellers, it was a brilliant alternative to car hire. On both journeys the driver stopped for a comfort break. We were picked up punctually from our hotel and transported comfortably to Miami airport. The return trip to Miami Airport was equally efficient. When we arrived at ours the reception was closed and the driver wouldn't leave us until he was sure somebody was on their way to deal with our booking. The driver dropped everyone off at their accommodation at various points on the Keys. The driver had a list of passengers and he waited for everyone on the list to arrive, even for a flight that was more delayed than ours. We followed the instructions easily to the pick up point and after a short while the mini bus arrived. As soon as we were able we rang the office number and they told us that the bus was on its way. Our flight into Miami was delayed and we weren't sure whether the bus would wait for us. We booked this minibus transport on the Internet and were not sure what to expect.
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